How do I know if the product fits?
When shopping online, you need to know your measurements. We all know that sizes vary depending on the brand or country (e.g. European sizes vs American sizes). We recommend you take a measuring tape and take note of your bust, waist, hips, and inseam. You can have your local tailor do it for you if you want.
Is it safe to shop online?
First, we highly recommend you have a strong password for your account. We offer various ways of payment including PayPal & Credit Cards and have strategic partnerships with well-known banks in the region. When shopping online, make sure that the website has an SSL (secure sockets layer) encryption installed which is represented by an icon of a locked padlock.Another tip is to have one credit card for your online purchases. This helps you track your purchases and God forbid something wrong happens, you can cancel that credit card. Some banks are also offering an ‘Internet Credit Card’ that has a capped amount.
How can I save when shopping here?
We recommend you sign-up to our newsletter, as we will give you a heads-up of any sale we are having. At Cool and Gang, we send our members a newsletter to keep them up to date with new products and sales.
How will I know that you have received my order?
After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference. You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)
What are your shipping and handling rates?
Shipping and handling rates vary depending on the destination of the order and are based on the total cost of the order.
What are your payment options?
We accept four types of major credit cards (Mastercard, Visa, American Express, and Discover) including PayPal.